Account Deletion
Last updated: July 2026
Delete from the app (recommended)
Open Dukaan Mitraa → Settings → Delete account & data.
Your request starts a 7-day grace period. You can cancel deletion from Settings before it completes. After that, your shop account and business data are permanently removed from our servers.
Request by email or phone
If you cannot access the app, contact us with your registered mobile number and shop name:
- Email: contact@dukaanmitraa.com
- Phone / WhatsApp: +91 87969 33562
We verify ownership and process deletion within the same 7-day policy where applicable.
What is deleted
- Shop account, login sessions, and profile
- Sales, udhaar, procurement, Girvi/pledge records, and customer records you entered
- AI insights tied to your shop (aggregated backups purged per retention policy)
We may retain minimal records if required by law (e.g. tax/audit) — see our Privacy Policy.